Appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

• use Patchs Monday to Friday from 8:00am to 18:30pm. We will respond within 4 hours during opening times
• phone us on 020 8427 9623, Monday to Friday from 08:00am to 18:30pm
• visit the surgery and speak with a receptionist, Monday to Friday from 9am to 5pm

When you get in touch, we’ll ask what you need help with. We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

All patients are seen by appointment only. To make an appointment please contact reception. Please ask for a separate appointment for each member of the family who needs to see the doctor.

If your problem is urgent we will endeavour to allocate an appointment on the same day otherwise you will be given the first available appointment.

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many conditions and you may be seen more quickly.

To request a routine appointment in the next 7 days:

• use Patchs, Monday to Friday 9am to 5pm. We will respond within 4 hours during opening times
• phone us on 020 8427 9623, Monday to Friday from 12:15 - 12:30, and 17:15 - 17:30.
• visit the surgery and speak with a receptionist, Monday to Friday from 9am to 5pm
• use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. Patients who miss 3 appointments without notice may be at risk of receiving warning letter for removal from the practice list if further appointment is defaulted.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• phone us on 020 8427 9623, Monday to Friday from 08:00am to 18:30pm
• reply CANCEL to your appointment reminder text message

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

Whilst we encourage our patients to come to the surgery, as we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.